It's a digital age - so how are lumbering dinosaurs such as banks going to speed up and get real with what small businesses are looking for today!

Many corporations are now jumping on the Twitter bandwagon to preserve their brand reputation. However, what they should be doing is making their presence count by being as concerned about customer service - as they are their own reputation.

Why is nothing ever as simple as it first seems. This post looks at why organisations are so intent on making what should be simple processes so challenging - and a few businesses that are getting on board with simple and are winning. In a world where time is our least resource - keep it simple and you're on to a winner...