Tag Archives: youtube

CASE STUDY: Luxury brand Burberry ahead of the competition with digital innovation

Image Taken From Burberry Website
Image Taken From Burberry Website

When it comes to digital there are a whole load of possibilities with how retail brands can choose to approach the area and how creative they can be.

This is a beautiful space that can offer brands the chance to shine and think out of the box in terms of marketing to their consumers. Where we are now is that the platforms themselves have developed hugely and social advertising is becoming more popular.

Brands are also making greater use of newer social media platforms like Snapchat which offers marketers a chance to target the younger consumer through images and short videos.

There are many good examples of retailers embracing social media and creating really good and creative content on a regular basis – Burberry is a great example of what could be achieved when digital is fully embraced. Not just placing themselves where their target audience is online but also engaging with them in a way that can open up a whole new shopping experience.

This post is based around a recent news article headline which said;

“Rival luxury brands have yet to catch up with Burberry on digital innovation”

So…. we thought it would be a good chance to analyse why they have done so well and see what sort of strategy they have in place.

Speaking to analysts for the company’s trading update for the last six months, Carol Fairweather acknowledged that rival brands were spending more on digital, but said Burberry’s “embedded” approach was a cut above the rest.

“Digital is embedded right through the organisation in everything we do. So yes, other people are beginning to invest in digital, but have they got the same advantage to the fact that it’s absolutely embedded in everything?”

This isn’t just a boastful statement, the financial figures speak for themselves;

  • Burberry have seen an exceptional rise in sales being “almost 14% higher than the rest of the luxury fashion market”
  • As well as accrediting a 9% year-on-year sales bump to their personalised efforts in this area.

And Carol Fairweather is right about another thing, it is literally embedded into everything; from the Company culture – 70% of the London HQ are aged 30 and under and are all encouraged to peruse Social Media on a daily basis. CEO Christopher Bailey often publishes webinars to all staff on how the company is doing and what creative initiatives are coming up next.

The stores themselves are digitally integrated; with digital chips around the store that activate as the consumer moves through the store, kicking off catwalk shows and fashion displays on mirrors.

Christopher Bailey (CEO And Chief Creative Officer) used an interesting choice of words when he said that he had wanted to ‘weave digital into the fabric of the business’.

From the conception of their first Facebook page in 2009 to having a presence on Google+,Twitter, Tumblr, Pinterest, Instagram, Youtube and now Snapchat and by being present on all these different channels, the company have managed to harness the attention of their key target market.

Burberry have approached social media in the way they probably would when creating a new fashion piece; Taking an item and turning it into the best it can possibly be. They use social media to provide, behind the scenes footage, discussions with Christopher Bailey and live stream runway shows, giving followers an intimate insight into the brand.

In an interview with GQ Christopher Bailey said of the company digital approach;

“We had realised that we had created a lot of platforms that only exist online so we decided we had to bring these to life. Our approach to the store was to make a bridge between the online and offline experience. Today I think we’re less concerned about where we actually shop, and more concerned about the experience we have while we’re shopping.”

Through these activities it is clear that Burberry have fully embraced innovative marketing techniques and as a result have managed to almost blur the boundary between its online environment and physical stores by providing followers an all-round digital experience by marrying technology and retail environment in a fascinating, creative and intrinsic way.

At the time of writing, Burberry are due to launch a special Snapchat series from LA and all week have provided followers with short video teasers by Fashion Models Naomi Campbell, Jourdan Dunn and Cara Delavigne introducing the upcoming segment.

So it’s easy to see why Burberry have been so successful! By sharing so much with their special online fans they have managed to keep up with the modern digital age and in turn boost their profits too.

We look forward to keeping an eye on Burberry and how they embrace the newer social media networks and what creative they come up with!

As always leave a comment below and if you have any questions about how to market your business online using Social Media then you can drop us a tweet @CarvillCreative

Video – The Most Consumed Media Online! What’s Your Video Strategy?

I went over to Google’s St Giles office yesterday to talk YouTube, video and content strategy.

Of course, when training for Business Training Made Simple, video content and YouTube (and Vine, Instagram and other channels) are covered as part of video content as part of our social media training courses.

This means our knowledge of YouTube (the second largest search engine in the world) – has to be right up to date.

Having met with the team at Google to talk about the latest advertising trends and opportunities available – it was good to hear stats we regularly share in our training straight from the horse’s mouth (so to speak).

So here’s a reminder of the latest online video consumption and YouTube stats to keep you up to date too:

  • 5% of our time online is spent in ‘search’ (ie: usually searching something on Google).
  • This means a whopping 95% of our time is not spent searching – but instead, browsing, watching, emailing, being social.
  • If your strategy is to dominate search – then that’s considering only 5% of the time spent online.  To pervade other areas – your ad strategy – or content strategy should consider other vehicles (eg: YouTube and other  social networks).
  • 100 hours of video are uploaded every minute.
  • Consumption of content and video via mobile is growing at 84% – much quicker than any other platform.
  • The average length of a video (of all the millions of videos online) is 3 mins and 8 seconds.  However, we know people drop off after 30 seconds, 60 seconds etc – so endeavour to keep your messages succinct. That said, if you have something worth watching – people will watch.
  • Ensure the first 5 seconds of your video are the most compelling and engaging. Decisions to continue watching are made in the first 5 seconds so be sure to bring your great content to the fore and not to bury it 50 seconds in.
  • 54% of consumers research online before they buy online.  (Personally, I would say this is higher but I’m not going to argue with the mightly ComScore).
  • YouTube has 28 million monthly users which puts it on a par with TV Channels Dave and E4.

It’s worth doing some research in YouTube to see what your competitors are up to – or indeed, just type in your keywords and see what comes up.  This simple research phase is important in understanding the content that is already out there, the quality of it – and indeed any gaps you can fill.

Be sure to be objective with your video content.  Our mantra is that you consider what matters for the audience.  What’s compelling, entertaining, educational, useful and purposeful for them.

Think about pain points – frequently asked questions – what is it that you have that can fix problems for others.  Showcasing this in a visual way can provide far more insight into your product that listing out features and benefits.  And of course – think about the power of advocacy.  If you say it – does the audience believe it – if you get one of your customers to say it – then that’s likely to be far more convincing.   Testimonial videos speak volumes.

As we say, ‘if you sell someone something they may remember you again – but if you teach someone something, then you are building trust and share of mind.

As with everything you do – Plan, Listen, Analyse before you Engage.  Do the research, understand what the objective of your video content strategy is – and then start to plan and build the content in line with key objectives.

This blog post was brought to you by Michelle Carvill, founder of Carvill Creative, the online visibility experts and author of The Business of Being Social – A Practical Guide to Harnessing the Power of Twitter, Facebook, YouTube and LinkedIn for all Businesses.

If you need any help with your social media activity, blogging or creating content or any other digital marketing services, then do get in touch with us.

The Business of Being Social

About the book:

The Founder and Director of Carvill Creative; Michelle Carvill has co-authored the book ‘The Business of Being Social.’ Along with David Taylor the Managing Director of 2010 Media – together, they have created the Social Media book of the year!

The Business of Being Social is your very own practical guide to harnessing the power of Facebook, Twitter, LinkedIn and YouTube for all businesses.

It breaks down every aspect of Social Media from the basics to the most complex issues and  explains step-by-step how you can create a strategy for success.

Social media has exploded onto our screens (be they desktop, mobile, tablet or even TV), but most businesses are confused how to harness the benefits of social media platforms for business – this book will guide your business to make sure you’re using social media to its full potential!

You’ll learn how to:

  • Create a viable social media strategy.
  • Build and use channels such as Twitter, Facebook and LinkedIn and YouTube.
  • Create customised apps, communities and optimise your use of keywords.
  • Monitor conversations, mentions and other activity.
  • Understand your audience and the content they want.
  • Integrate your social media activity into your marketing strategy.

Latest News:

The book officially launched on Friday 24th May 2013.

If you’re looking for more information about The Business of Being Social, then check out the video where co-authors Michelle Carvill and David Taylor talk about why they wrote the book.

We’ll also be running a blog every day next week giving you insights into each chapter called ‘Michelle Carvill’s social media insights’ where she talks about various chapters within the book.

The book is also going to feature in The Chartered Institute of Marketing’s Business Book of the Month in June… so stay tuned for that!

If you haven’t got your copy already… You can order yours here!

For further updates visit www.thebusinessofbeingsocial.co.uk

Also don’t forget to follow the book on Twitter!