http://www.carvillcreative.co.uk/blog/banks-be-nimble-banks-be-quick/ Marketing blog - news, views, tips and advice… Thu, 02 Sep 2010 16:16:34 +0100 http://wordpress.org/?v=2.8.4 hourly 1 http://www.carvillcreative.co.uk/blog/banks-be-nimble-banks-be-quick/comment-page-1/#comment-5057 Michelle Carvill Mon, 08 Feb 2010 15:21:10 +0000 http://www.carvillcreative.co.uk/blog/?p=781#comment-5057 Pleased to advise that the bank I'd made my complaint to - Nat West, have sent a letter today to advise me that they are clearing the £60 charges! It only took 3 emails, 2 phone calls - but at least the outcome is positive. Customer service is about serving the customer - not stinging them and then recovering the service. Have to say, it still leaves me with a negative flavour in my mouth about the bank. They could have handled it SO much better. Come on customer service teams - really deliver service rather than act on complaints! Pleased to advise that the bank I’d made my complaint to – Nat West, have sent a letter today to advise me that they are clearing the £60 charges! It only took 3 emails, 2 phone calls – but at least the outcome is positive. Customer service is about serving the customer – not stinging them and then recovering the service. Have to say, it still leaves me with a negative flavour in my mouth about the bank. They could have handled it SO much better. Come on customer service teams – really deliver service rather than act on complaints!

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